I ordered from this company last year and my items did not make it in time for Christmas. BUT I then was stupid enough to order from them again this year. I have sent 5 emails to find out the status of my order. On Jan 2 I receive and email that my product shipped - it did and I only received half my order. NOW I can't get anyone to contact me regarding the other half of the order -and these were Christmas gifts. Also, I am embarrassed to give Elegant Scroll last Name Sign - it is awful! DO NOT Trust a company that does not offer a phone number!