Anne L.

To make a long story short we booked a hotel in NYC for 5 nights. Booking.com advertised a price of 489 Euros for all 5 nights. We even received an email confirmation stating the amount of 489. You can imagine our "surprise" when our bank account was debited by almost 720 euros... almost 50% increase.
The answer of Customer Service was that I should have looked at the "fine print". Yes, their price does not include: 14.75% additional charge for taxes + 32.31 USD per night of additionnal charges + 3.50 of Sevice charges per Night. Why are their pricing not including these taxes? It's not like I have a choice to pay them or not...
At no point it was clearly stated that my total would be 717 euros. They lure you with very attractive prices but then explain that you should read the small print. Dishonnest and unprofessional!