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There's no phone number and repeatedly no answer from the bot even though it says 30 minutes reply time. There's no update of time or place on the tracker. There's only a message once the driver is on the way there. In my case this was after 9pm so I had already made arrangements by then for my long suffering marketplace seller. Would have waited if there were communication. Hard to get refund. A real stress all day and waste of money. This business should be removed.
Tip for consumers:
Do not use this service.
Products used:
Service unfit for purpose, had to employ someone else after hours of no communication.
Annette C.'s review of Shift.online earned 4 Very Helpful votes
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Empty.
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Hi Annette
We are sorry you have had a negative experience with our company in the past. We accept that we have not always offered the best customer experience, particularly in periods of growth. We have been working hard to overhaul our policies and operations to ensure we offer the best customer experience going forward.
Adam
Shift Customer Care