Annette C.

To the owners and investors please please offer training to your new employees. Perhaps, implement a training program on how to treat customers and communicate effectively. This my experience: On 07/08/23 at ******* St,Clair Ave Cleveland, Oh.at 12.01pm-personnel Thomas L, I paid $84.99 received no service. He said wait 10-15 minutes. I called the store back 3 hours later only to hear Thomas. L say contact customer service. I contact customer explain what the message read "Network is not availbale" is the message receive. Contact Thomas back-he said call customer service. Customer service said go to store for refund. Called 07/11/23 refund ticket not place in system. Called 07/12/23 was told I will be refunded and ticket goes in today. We will see. I assure customer service I will be calling back until the refund is giving back. I thank to Ms Shae' who was willing to listen and help,. She did apologize for the awful experience. Thank you. Please train all employees on how to communicate effectively to all customers. I have sought another provider; Verizon and the phone was ready before I left the store. I was explain the process and how and when the service can be used and was provided a 216 area code. Boostmobile: how can I help you? Then tell you after moments of silence how much you owe, Then provide a number with 440 area code- why would the sales person not ask if this is okay with the customers,.(me). I do not want anyone else to experience this at Boostmobile. Investors and owners of Boostmobile please make adjustments and train your personnel. If you don't believe me please be an Uncover Boss and experience this yourself so that you may know what needs improvement. Good luck. I will be staying Verizon.