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Zales is the worst company to buy a ring from. I bought my original wedding ring years ago from Riddles, which by the way, is a wonderful and reliable company. The stone finally after 15 yrs fell out. I decided to just get this ring from zales website as a temporary replacement. I ordered it and the order got canceled. I called customer service. They said something wrong with the billing address. They supposedly fixed the issue and they ordered it again for me. Sure enough, a day later, it was canceled AGAIN! I called customer service, they say the same thing. Supposedly, they fixed the phantom billing address issue. And again reordered the ring. At that point, I was assured that everything was fine and that I would receive the ring in a week. After 2 days, I get an email saying that it was canceled yet again but this time it was out of stock! OMG! ZALES, get it together. Update your website daily and train your staff. Horrible experience and horrible, incompetent company!
Tip for consumers:
It would have been nice to know that the ring was not available. And the online exclusive pricing are not real either. Bait and switch.
Products used:
I did not end up ordering anything. This is a review of Zales company and their customer service or lack of.
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My husband ordered a white gold wedding ring with dimonds around the band. The ring arrived and...
