Ann L.

Phone support was a joke. The support people who barely spoke English seemed to read from scripts instead of listen to the problem. Conversations were cut off suddenly without recalls. The problem with my internet was never resolved but support people guaranteed that it would resume in two hours or 24 hours and they hung up. One week later I'm without internet and will now be charge for someone to come to my location to troubleshoot. I am older but highly educated and can recognize when I'm being lied to. I'll contact the Area office on Aging and see if this qualifies for elder abuse.