Ann M.

I placed an order, then realized I needed to change the length to petite. I tried to call and was put on hold, tried to chat on line and was put on hold. Finally, chat became available and I told rep Donna what I needed. She stated the order would need to be cancelled and reordered. Fine, please cancel it, and I gave her the order # and all the other info needed. Then, she comes back with I had missed the 30 minute deadline to cancel by 4 minutes! Seriously, I was on hold waiting for a rep! This seemes too convenient and they, obviously, have not intentions of cancelling any order. It takes them 3-4 days to even start the shipping process, but customers only have a 30 min window to cancel and no reps available. Terrible customer service and I will avoid any further interaction.

I have been taking my elderly mother for blood work every 3 months to the Angola, IN site. We only travel there so Humana will pay the fees. In September, the person that drew blood missed an order for a medication level that is vitally important. No test was done and the U of M did not receive the results they needed. This month my mother had the usual standing 3 month tests plus other was suppose to have a lipitoid panel for her GP. My mother had forgotten this and when I asked the lab lady she said she would check on it. She returned and told my mother she already had that done on 10/29. Umm. NO, SHE DID NOT! When I asked the lab person "where" the blood was drawn at she said "here". The lipitoid panel was not done. I called the Dr office after getting mom home to question what was going on. What the lab person read dated 10/29 were the results of her September labs that posted on that date to her chart. SERIOUSLY? Do these people even know what is going on?