Ano N.

All my interaction with Eddie Bauer was in the November-December 2019 period.

My advice is to avoid Eddie Bauer and save yourself a lot of money and aggravation.

I spent at least 2 hours of my life and had a lot of aggravation trying to get back the money I paid Eddie Bauer.
It was all for $20 but I was doing it as a matter of principle.

This is my story.

I ordered 3 kids backpack from Eddie Bauer for around $35.
Finally I received the package but when I opened it I could find only 2 backpacks.
I checked the backpacks and decided that their quality was seriously lacking.
I decided to return them.

The first time I contacted Eddie Bauer customer support I talked with a lady with a thick Indian accent who did often not seem to understand what I was trying to say.
I explained to her that I received only 2 of the 3 backpacks and I wanted to return them because their quality was bad.
In the end she was supposed to send me a free return shipping label.

After about a week when I did not receive the shipping label I called again.
This time I talked with another lady with a heavy Indian accent.
I explained again the entire matter and she stated that they will send the free shipping label.

A few day later I finally go the shipping label and sent the 2 backpacks back.

2-3 weeks later I receive an email from Eddie Bauer stating that they received 1 backpack and they refunded me the money for 1 backpack.

Realizing the incompetence/indifference/shadiness of Eddie Bauer and its customer service I decided to contact PayPal which are usually much better.
At this time I am still dealing with Paypal and Eddie Bauer.

I bought from these guys a
"Parrot MiniDrone Rolling Spider Mini Air/Land Drone + Camera + 2 FREE Batts" on ebay.
I discovered that the 2 free batteries don't work.

I sent the seller a message to send replacement batteries or I will return the item.

Techrabbit never replied and waited for ebay's return warranty to expire.

Now I cannot return the item or leave feedback on ebay.

I feel like a sucker.