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Both the of the eyeglasses purchased from cool frames are excellent, no complaints about the quality of the product. Customer service response is something that truly lacks. The Cartiers didn't match the picture, no offer to make it right assuming the picture was wrong an apology with explanation would been sufficient. My last order I got no response from customer service when I questioned my lens prescription.
No response to email.
Price. For a discount I guess you don’t get customer service.
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