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I wanted to leave an update on the horrible customer service at Tower hobbies. It's been now over three weeks and I have not gotten one response from Tower hobbies customer service. I had a defective item I did the procedure. Three different times and nothings come of it. They are supposed to respond an email in 48 hours and there's been no service at all. So the only thing I can say is if you got a problem you might want to actually call your credit card company and put a dispute in on the bill. It might be the only way to get service because there is no customer service at tower hobbies
If I could give them a negative score, I would, because there is no customer service at Tower hobbies, but this website only allows a one star review for the worst case scenario
Good luck, my fellow hobby enthusiast
Anthony
Tip for consumers:
Contact a credit card company if you want a refund to get no service from Tower hobbies
Products used:
I used all of my order except one receiver, which was defective but this receiver also cost $75
The customer service department is horrible, slow, nonresponsive, etc.
The only way you can get through to them is by filling out the online form. I did this 2 times but they never respond. The only thing you get is a case number and are told that it could be as long as 3 business days to hear back. I am now on 10 business days. If you call they do not answer or allow a message to be left. If you re submit another claim form the response is do not submit duplicate forms.
I purchased 3 futaba fasst receivers. Two work fine one is defective. I am asking for an exchange. These cost $75 each.
It is very aggravating to have no feed back.
I guess the next step is to call the credit card company.
It should never get to this point.
Sorrowfully,
Anthony
Tip for consumers:
Customer service as bad as it gets. No response.
Still waiting over 10 business days for even exchange.
If everything works when you get it then they are good. But if not you are in for a long dragged out aggravating painful experience.
Products used:
futaba receivers
Anthony M.'s review of Tower Hobbies earned 2 Very Helpful votes
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