The site is well laid out and easy to find what you need. There is a huge selection of tools and bits you need on the site which is great. Its easy to navigate through. I found it hard to get into my order history as the text did not look like a link so didn't know to click on it so maybe this can be changed. The staff are freidnly and quick to reply to questions.the postage is a bit expensive it you only want to buy one thing so possible have a cheaper options as this has put me off of buying single items from them. Really great website, worth buying from as they have good prices too, all in all I'd buy from here again and recomened to anyone else.