Website says "Order by noon on 12/15 and it delivers by XMas". I got nervous when the email confirmation had no date on it, but moved on to deal with other Xmas issues. Days go by and the online Tracker just says "Order confirmed, waiting to be packed." No additional details. It is now the 21st and still has not shipped. I have called Customer Service twice. Both times the on hold message says the wait will be 20 minutes (I think this is the actual recording, not a real estimate. They just know it always takes 20 minutes to get someone! Maybe they should hire a few more Customer Service people?). Anyway, the automated system just says "Order Confirmed." Wow, that's really helpful. So you have no choice but to sit on hold and wait. Ironically, the on hold message keeps telling me I can go online to check the status of my order, which just pissed me off even more every time I hear it.
My suggestion - visit the site to get your information then order it somewhere else. Or even better, get it from Nike.