I never hesitate to book my appointments because with BD they're always on sale! I've had to reach out to them before and easy peasy they addressed my concerns. I would love another year of Brilliance- I guess it's no longer being offered. I'm a customer for life- even though there's new stuff on the market that supposedly lasts longer... BD/ Allergen has my loyalty because they take care of me every single time I go to the cash register!