Absolutely disgusting customer service. Ordered New Year Sacred Journey journal from these people in November. Supposed to arrive Dec 6 - 21 and didn't. I requested they please expedite as this was part of my now missed New Year ritual and I use it every day. No apology, just a snippy email from "Mat" saying they could refund my $ or it would take another 15 days. Absolutely HEARTLESS service. I ordered through Amazon.ca (Wordery is a third party seller) and this gives Amazon a bad name. I can understand an occasional shipment getting lost but the test of a professional company is how they handle it.