- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Was quick, but waiting for the product and outcome from the product.
Still email the company since march regarding, the return of my dress and a full refund. I have been informed that I would only receive half of my money because the need to pay for the materials, staff and tax cost. They also informed me that I would also need to pay for the dress to be return? So over all I have a dress that I will never be able to wear and if I want a refund I will only receive half and I have to pay for the dress to be returned. Does anyone have any advice on how I can get my full refund back?
I purchased a dress from this website and I wished I did not bother. The measurements were wrong, the dress was damaged and the design was incorrect from the picture, this dress costed me £92.23. I also purchased 3 other items which I cancelled but they have not refunded the money (£363.89). So in total they have taken £456.12 from me! I tried to return the dress but I going round in circles with their customer service. They are not even following their own terms and conditions.
Does anyone know how I can get my money back and if they know any companies that are willing to help me with this situation.
Tip for consumers:
Do not order from this website!
Dear Customer,
Thanks for your shopping on Dylanqueen.co.uk. We sincerely apologize for this problem happened on you. Could you please give me your order number? So I can check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:service@dylanqueen.co.uk. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Dylanqueen.co.uk Team
Anuska hasn’t received any thanks yous.
Anuska isn’t following anybody yet.
Empty.
This product PERMANENTLY RUINED MY SKIN. It took me a long time to review because I felt helpless...
Comparison option would be nice. If it is available I did not see it
Dear customer,
Thank you for sharing your experience with us. You may not ordered from us, you may purchased from dylanqueen.co.uk, a similar site that use our trademark DylanQueen, please check again. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.
Please sent us your email or contact our customer service and we will try our best to help you out. We are glad to help you!
DylanQueen.com after-sale service team.