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I enrolled my two kids with BYJU'S, but unfortunately, the experience was extremely disappointing. It seemed that their primary focus was constantly on monetary transactions. Despite repeated attempts to communicate via email, there was a lack of response once payment was made. Even when I requested to pause the classes, they continued deducting credits from my account. Additionally, their account manager committed us to 120 classes & 80 without proper consultation. And never started my kids' classes and deducted the credits for Music Classes and
Moreover, the conduct of the account manager, Shalini, was particularly disappointing. She displayed rudeness and seemed solely focused on securing payments without addressing our concerns. Consequently, I incurred significant financial losses with BYJU'S, and I cannot in good conscience recommend their services to anyone. Furthermore, the quality of the classes was subpar.
Tip for consumers:
Worse customer service ever
Account mangers keep calling to drop existing plan and eroll user them so they can meet their targets.
They won't start the course and keep deducting credits 4 credits every. month.
Shalini Pawar is the worse peroson, she never help even after getting all the poof of money transactiosn and communications screen shots.
BYJU'S appears to operate as a trap for non-resident Indian (NRI) individuals, who often cannot dedicate constant attention to calls or emails.
Products used:
BYJU Future school Math classes
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