A W.

The issue with this company is they can never admit when they're wrong. First of all, I waited about a month to get my package. And they apparently think it's funny for me to be at no contact with my fiancé's family due to their racism as the company's customer service reps keep putting quotations around words, as if to mock me. (My fiancé and I made a big move half way across the country and i sent the package to her family's house in my fiancé's name as that would be the last place she would be to get the remainder of her stuff before we left) Second, little to no communication and when you do get a reply, it's a deflection. I ordered an 8oz bottle of Road Opener wash and they gave NO indication that the item would be replaced (just a random refund of $4 with no other word about it)- they instead slapped a random wash in the box as if it would be fine. Nothing was sealed so it leaked in my package. Third, I ordered devil's CLAW root and they placed an incorrectly labeled item in my box which turns out to be devil's CLUB! (I will provide pictures below). Devil's CLAW and Devil's CLUB don't even LOOK similar. One looks like pieces of chopped root and the other looks like tree bark (again, providing pics of what I ordered vs what I received) I am now waiting even longer for a reply back in regards of getting my correct items. They always have a rebuttal or a pathetic excuse instead of admitting they messed up. If they had just communicated and fixed the issues instead of turning everything into tit-for-tat they wouldn't be getting all these 1 star reviews. Period. Get it together. And I'm sure the reply from them (if I get one) will just be a bunch of excuses to get the fingers pointed away from them.