April C.

I ordered planters that were listed as in stock items. Website stated five day delivery. My credit card was charged. When items had not arrived a month later I tried to call, was not able to speak to anyone. I emailed 3 times and did not get a reply. Called again, Was put on hold for 45 minutes. Person that answered said my order would be shipped that week. Two weeks later I got an email saying that the items had shipped but with no tracking number. Items never arrived. I emailed twice more before I got a reply. The reply stated that the items were never shipped and had never been in stock, had to be custom ordered but they had never ordered them and now they were no longer available.
I just found the same planters on Targets website, they are not a special order, they are less expensive, no shipping fee, they have them in stock and will arrive in 2 days.
Gardeners supply made no attempt to rectify the situation or make up for stringing me along and miscommunicating multiple times for eight weeks.