A. R.

Avoid this business. Horrible. From being rude, messy, flooded my basement, getting us to drive around town buying parts for them, leaving my doors opened in October, even when I closed them! Installing pipes backwards, leaving us without water for 4 days, having to get other company in to fix their mistakes, steady complaining how long the job was taking, leaving their garbage here, not paying back money they promised us! No paperwork given at all! Asked many many times, The sales team lie and say it's a government program to help out, lie about getting rebates, lie about cost and interest rates, lie about they guarantee we will have lower gas& electrical bills. Make it sound very good! At first they say what u want to hear then will ghost you! The consultants are not qualified to say whether or not you need new furnace/ hotwater tanks!

Bloomex has been horrible. I have ordered a few times and all disappointing!
First birthday order was flowers and they were brown and petals falling when moved!
Order a set of mini plants that were delivered all upside down. Ruined.
Another order was to have a teddy bear which arrived extremely dirty and the plant didn't even arrive.
You would think by now I would know better and not deal with bloomex but gave them another chance this past Mother's Day ( Sunday May 8,2022) I order 4 sets for my mom, mom in law and sisters. I even had to pay extra to have them delivered on the weekend / on Mother's Day! They were delivered early. On the Friday. They refused to refund me my money stating they it was a busy weekend ( not my problem) my moms flowers again brown, wilted, petals flying off, not the same as I ordered, my sis flowers sat on her deck for 2 days as she wasn't home until Sunday ( the day it was to be delivered ( I did pay extra for that) my other sis flowers were extremely droopy, they would not stand straight, like they were dying! When I emailed bloomex the replied back with a bunch of BS, would not take accountability for their services. Stating the early delivery is because they were busy ( they should of know how busy moms day was, they have been around long enough, that someone could of picked up the flowers for my sister, and the tulips should of been in a dark room over night, they MAY of helped them…( as if I'd know that, I filled directions on the box, it did not mention dark rooms). They would not do anything about any of the problems, I argued with them by email 2 more times and each time they just brushed it all off, and the last email they just didn't respond. They don't care about their product or the customer. As long as they make the sale they don't care… even though the guarantee perfect flowers! Please be very cautious when ordering from this business! Flowers are delicate and takes a special, respected, honourable company to deal with them, and BLOOMEX is NOT the company to be dealing with flowers or customers.