Peter R.

If I could give a zero, I would.

I purchased an alloy wheel policy with my car and after 2 years, needed to claim for two small scratches to the rims.

I filed a claim which was accepted until the technician arrived. He said the repair would not be guaranteed even though I have another year on the policy. He then claimed there was corrosion on the wheel when there absolutely is not.

He didn't do the repair and left after about 90 mins.

I then received an email saying Car Care Plan would not complete the repair due to corrosion. Please see the picture so you can see how clean the wheels are.

Basically, they took several hundred £'s for a policy which is worthless. Fraud in my book.

I now have to take this to the ombudsman which is a lot of hassle but it's worthwhile to right a wrong.

Do not trust this company or the decisions of Mariya Basat.