Arianna L.

They have the worst customer service. A few years ago, I signed up to their newsletter for the 30% new customer discount, NEVER received the discount so I reached out to them and they said they couldnt do anything. Today, I decided to give them another chance and placed a new order, unfortunately, I had the wrong shipping address but as soon as I placed it I tried to find a way to change it but they don't give you an option (WHAT?!) even though the order had just been placed. I reached out to support and just like the first time, all I get is a "we can't", and they don't even want to give me the option to cancel even though I explained I will not be receving my order since it's going somewhere else. Today, the order shipped and I received NO RESPONSE from them (yep! They stopped replying). In addition to that, their responses are not even friendly or nice. They basically tell you "we are not doing anything to help you and you need to settle with that". HORRIBLE. Lesson learned.