Same thing just happened to me I order a Halloween custom and I had to be sending emails like I was stalking them cause they don't have a phone number and with emails I had to be sending the same emails 2-3 times. To make the long story short I never got the custom for Halloween and now she's saying it was send regular mail and it was deliver to my house. Who knows what happened to the custom and NOW SHES GIVING ME A HARD TIME AND DONT WANT TO REFUND ME,. Be very careful with this so call company don't recomend Her at ALL..