Arman G.

We recently spent almost $30K in Ethan Allen, Pasadena on a dining set and two sofas for our new condo.
To make a long story short, the dining tabletop had significant flaws, blemishes, chipped corners and holes filled with putty. Don't fool yourself with in-store samples.
Once they have your money, you are stuck with what you get and no one takes responsibility for what has been delivered to your home.
The accent pillows that came with the sofas did not match our selected material and did not include the surrounding fringes.
Tiffany, the sales lady evidently had not placed the correct order according to our selected material.
Despite sending pictures of our selected material to Greg the manager as well as Tiffany, both of them still refuse to take any responsibility and accept their mistake.
After spending some $30 K in this store, they refuse to even replace $200 worth of pillows
Which the order was placed with wrong specs.
When you are in Ethan Allen, you think you're dealing with a reputable company until the furniture is delivered.
If you're in the market for anything with after-purchase services and warranty, you're better off avoiding Ethan Allen.
Their sales tactics are just like entering car dealerships.
Never again will I or anyone in my extended family shop at Ethan Allen.
Don't give them any of your hard-earned money.
Horrible service, no accountability and their prices are very expensive.
They deserve numerous negative stars, if any star at all.