Last year on July 1st I ordered a new phone for $749 (OnePlus 7pro 12gb ram), I received a package but without the phone itself (I don't know if there was a mistake in the warehouse or something else), but I am shocked at how bad their support service is. Oneplus claims that the package should be fine, even though it's not. I've been in negotiations with them for over eight months. So much effort and time. In the end, they didn't help me. I paid $749 for air. I wouldn't advise this company at all. If you have a problem, they'll only mock you for months and not help you in the end. This is the worst service I've ever seen.