A S.

Cannot give you the speed they promise. Shame on DirectTv for referring them. Ran speed test and was insane as to what the speed showed. Barely could use my tv much less more than one phone. Killeen, Tx in 2018. Worst service by far.

Time Warner/Spectrum has always sucked, but now since the merge/buy out, they're even more horrible. Bought new Home recently. Online it searched by my home address and said internet service was available. $44/month for 12 months. Ordered it online. Even set date and time. Gave me a confirmation number. Then said to call to finish order. I called. A customer service representative who sounded like he was asleep took my call, asked for my confirmation number, my address and then mumbled "I'm sorry ma'am, we don't service your area. Have a nice day". Then hung up. End of story. Seriously? I can understand no service in my area. I'll even try to understand that the online check where I was told I could get service, when in fact I could not. But to provide that kind of non-caring personality to possible future customers? Horrible! Worse than Time Warner agents ever had time to be.

Time Warner/Spectrum has always sucked, but now since the merge/buy out, they're even more horrible. Bought new Home recently. Online it searched by my home address and said internet service was available. $44/month for 12 months. Ordered it online. Even set date and time. Gave me a confirmation number. Then said to call to finish order. I called. A customer service representative who sounded like he was asleep took my call, asked for my confirmation number, my address and then mumbled "I'm sorry ma'am, we don't service your area. Have a nice day". Then hung up. End of story. Seriously? I can understand no service in my area. I'll even try to understand that the online check where I was told I could get service, when in fact I could not. But to provide that kind of non-caring personality to possible future customers? Horrible! Worse than Time Warner agents ever had time to be.