Ashley A.

We have 10 phone lines for our business. We ordered 7 new iphone 15/15pro max Feb. 27,2024. We did not receive phones. Emailed business rep weeks later inquiring about phones and they mailed the order to the wrong address (they had the correct shipping address in email from us). They apologized, shipped out "correct" phones to us. Received phones. All phones were just iphone 15, where two of them were supposed to be iphone 15pro max. Also one of the iphone 15 was not working so we had to deal with customer service multiple times... Lots of work on our end. Then weeks later we finally bring up we need the two iphone 15pro max to business rep and his manager. They apologized and sent correct 15pro max to us. Set up one iphone15pro max - some issues took two days due to waiting on customer support to fix stuff but phone worked and all was transferred over.
Waited a week which is today, April 12th to transfer over from the iphone 15 to iphone15pro max for myself. Started around 8:40am est. Still at 4:50pm NOTHING. I had to cancel meeting, workout at gym, and lyme doctor appt bc had to deal with phone not working trying to get the iphone 15pro max activated. First us cellular rep (lady) said the phone order replacement was not done correctly and wasn't sure what to do. Thus, I reached out to the manager and not the bus rep. Manager trouble shooted with myself and office manager all day long. She had to cancel all her tasks for the day (didn't get to go do videoshoot of job site, didn't get to work at office for one minute today bc came to my house, didn't get to pick up payroll checks for employees bc with me all day.
After doing reset, hard rest per manager who sent photo to us how to do it - the NEW iphone 15 pro max would not work. We were very respectful and said we understood they were not trying to do this but at this point this is insane.
Then the manager upset me (which prompts this review) and texts over to my employee "you should just go to local apple store".
ARE you kidding me?! My husband had to cancel his meeting with architect to pick our kids up from school (I couldnt leave bc no phone and dealing with no service on either phone bc us cellular couldn't figure it out)...
So eight and half hours today - cumulatively 17 hours for myself and employee - WASTED!

So i started today off with a working iphone 15 (that I did not order or want but was working) and attempted to get iphone 15pro max working - only for us cellular to tell me i need to spend my weekend at apple store for hours (forget I have a family and life and plans) and troubleshoot a brand new phone - NOPE!

It is 4:56pm est and i have NO phone working. Have been waiting for an hour (manager is texting my husbands phone) saying customer service will text his phone once they can get service back to my original phone.

I am livid.

They need to hand deliver a iphone 15pro max, pay for my rate (which is $98/hour for full day), pay for my employees lost time full day, and pay for my husband and architects lost time.

I simply want what I ordered. An iphone 15pro max in green.

Oh - to top it off, the iphone 15 pro max was sent in black. I was not even going to complain about that - it is just a color. But at this point - I want a green iphone 15pro max like I ordered end of February. Please. Help.

OHHHH - they also were charging us for 14 phones! I had to login to our business account and realized they were charging us double. They promised they would not do that.
Well they drafted $1100 from our account yesterday - I was told a huge credit would be on our account in email over a week ago...

I don't believe anything anymore.
Owed money, owed a phone, owed an apology