A few years ago, I ordered several tops and dresses, all in XS, from the Venus catalog and everything was much too large for me (5'5", 125 lbs). Not to mention half of the items were totally different colors than what was depicted in catalog photos! Rather than lose most of my refund to their HORRIFIC return policies (you can lose up to 65% of your refund WHILE ALSO having to pay for return shipping out of pocket), I kept everything begrudgingly. I just tried to list a Venus maxi dress on eBay and got my listing reported and taken down because I *GASP* used a photo of the dress from their online catalog. I've resold tons of brand name clothing items and products on eBay using stock photos for over 15 years and NEVER, EVER had a company have the gall to report me to eBay! I will absolutely never do business with this horrible, selfish, greedy company ever again! I love how they act like 'free shipping over $100!' is SUCH A HUGE FAVOR to the customer, when I know plenty of awesome clothing brands that offer free shipping on $25 and $50 orders! And forget ever finding coupons to use! Who do these people honestly think they are? They don't deserve your business or your money! STAY AWAY!
We do apologize for any inconvenience. Unfortunately, this is per eBay's policies: https://www.ebay.com/help/policies/listing-policies/images-text-policy?id=4240 Customer satisfaction is our number one goal. We stand behind the quality of our merchandise. If at any time you have an issue with an order, simply contact us upon arrival and we will be happy to address your concerns with you. http://www.venus.com/contact.aspx