Everything I've bought so far has looked fantastic in pictures. I've purchases four things. Mos have taken months to be shipped sometimes and when I get the products they are crap. Don't look like the pictures, aren't made nicely. One occasion I bought something and have just never gotten it. I wish customer service had a telephone number so I could speak with someone about my concerns.
Great and fun website to use if you don't plan on buying anything from the little shops.
Hi Ashley, we are happy to hear that you enjoy using Wanelo and are really sorry about the experience you had after making some purchases. Some of the products on Wanelo do ship from overseas, and if you ever have questions about where a store's products come from you can always email us at shopping@wanelo.com. Our customer support phone number is listed here on SiteJabber if you ever want to call us, and also in our help center at help.wanelo.com. For now I'll send you a private message so I can learn about the item you never received - we definitely want to get that figured out for you.