Ashley J.

This is such a scam. I ordered a Stanley topper for a present. It arrived 5 days before Christmas in pieces. I immediately reached out to them to let them know I would like a refund. (Thankfully I found someone locally to make what I needed).
After sending them a picture of the broken item, they gave me an option of a refund or replacement. I very clearly stated that I no longer needed the item and would just like the refund. They said they would not refund the shipping, only the cost of the item. Fine. I confirmed with them. After about a week, no refund. I reached out to see what was happening and gave them the benefit of the doubt, realizing that there may be a language barrier and asked for a refund again. I was told ok.give it 3 business days. Whelp. It is now 1/17 and they sent me an email saying that they sent a replacement. I replied to the email and told them AGAIN that I do not want a replacement, I want a refund. They replied with a happy email telling me that they had sent a replacement.
I'm pretty sure I will not get a refund. This is such a scam