ASHLEY W.

I recently bought about 115 items from avenue. Yes, 115+ different items. Over 1k (I don't even want to add it up, it's a lot of money)

I received my multiple packages and opened them up, and two clearance dresses had broken straps, two items had a horrible smell, 1 $2 item was missing, 2 items were incorrect (entirely different not just the wrong size same item) I was very disappointed but understanding, since I did buy a lot of items.

Now, out of 115 items, these were some of the least expensive items, adding up to maybe $70 total. And I sent proof, This was 100% on them, and their quality control. I wanted to send the items back and receive the items I originally ordered, I still very much wanted my items, but they said they were now out of stock. So I was given coupon codes, partial refund. One item was $20 and they gave me $10 credit for some reason, so I still feel like I lost $10 for their lack of quality control.

But the icing on the cake is the call I had with customer service. They said due to my multiple issues, for future orders I wouldn't be getting refunds/credits. Excuse me? So if you send me more damaged items or just don't send me my item at all you are telling me you won't refund? I'm being penalized because you messed up part of my orders?
I would completely expect them to be apologetic to me, after they sent me damaged items and I couldn't even receive a replacement. Honestly I am happy with the other items but knowing their quality control may send me an entirely different item, not include my item, or send something that smells like sulfur, it's just not worth the risk.
Also, I was being generous with how many items actually had issues. A pair of sandals had the color bleeding all over the material, a skirt had a stain, and a dress was obviously worn and covered in perfume, but I liked them so much I didn't even mention them, I just cleaned them up and hoped for the best. Looking back, with how they acted, I should have returned those items as well instead of putting work into keeping them, after how the company acted like I shouldn't be requesting to return the few damaged items I did request. A customer should not get damaged items and expect to just keep them for fear of being denied returns. A customer should not be getting damaged items at all.