Ashley W.

I placed an order in early January 2024 for a size 4 dress size, the company Pretty Wedding that sells on this site sent an email asking for my measurements then suggested a size 6. The money was taken out of my account, after 19 Days went by and my order was not shipped. I reached out to the company asking about the eta of my order with No response. After having to contact customer support Pretty Wedding responded with " a tracking number will be sent when the order is shipped " I didn't have much confidence in that email. Unfortunately I had paid with direct pay and not a credit card that I could have stopped payment on at that time! The dress showed up 25 days after my initial order and I was out of town for a long weekend. When I came home to try on the size 6 dress they sent ( not size 4 I ordered) the dress is too big. Since the company's return policy is to send back with in five days of receiving the order I no longer am eligible for return. This website and Pretty Wedding is a joke and unwilling to work with the customer. Poor communication poor service