I should have done more research on this company to see all of the horrible reviews. I ordered fresh pasta as a gift that probably never would have shipped if I hadn't emailed them every day. There is no phone number and the chat is useless. The status of my order would all of the sudden update after I emailed them to see what was happening. They FINALLY sent me a tracking number and I received a package, which was completely wrong, pasta was not cold and ruined, and packages had busted from shipping. I've disputed the charge with my credit card company. Do not waste your time!