Ashray D.

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1 Review by Ashray

Verified purchase

Post my free trial, I was unable to cancel my subscription. Without any prior acknowledgment, I got a text that my order is ready to ship and $84.31 CAD was deducted from my credit card. I contacted Lumin support and requested them to cancel the order since it has not been shipped and issue the refund. They mentioned that they cannot cancel the order and I need to re-ship the items to get the refund. I stay in Toronto and I would have to bear the expense of shipping their products to California. This is a really bad customer experience as I am getting charged despite canceling my order before it has been shipped.

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