Asli O.

I had a truly dreadful experience with a pair of Nine West sandals that I recently purchased. These sandals not only caused severe blisters on my feet, rendering me unable to walk for two days, but the customer service I encountered when trying to return them was equally disappointing.

From the moment I put on the sandals, I could feel discomfort and tightness around certain areas of my feet. However, I decided to give them a chance, hoping they would eventually break in and become more comfortable. Unfortunately, that was not the case. Instead, these sandals caused excruciating blisters that made it impossible for me to walk or wear any other shoes.

When I contacted Nine West to request a return, I was shocked to learn that I would have to pay for the return shipping. This added insult to injury, as I had already suffered physical pain and discomfort due to their product. The fact that I had to bear the financial burden of returning a defective item was both frustrating and unfair.

Furthermore, the customer service I received was abysmal. It took numerous attempts and considerable time to even get a response. When I finally did, the representatives were unhelpful and dismissive of my concerns. Their lack of empathy and unwillingness to take responsibility for the discomfort and inconvenience caused by their product was truly disheartening.

This entire experience has left me deeply disappointed with Nine West. Not only did their sandals cause severe blisters, but the added cost and subpar customer service only exacerbated the situation. As a loyal customer who has previously enjoyed their products, this experience has shattered my confidence in the brand.

I strongly advise against purchasing Nine West sandals, based on my own painful and unsatisfactory encounter. The discomfort, blisters, and lack of customer support I experienced are simply unacceptable. I sincerely hope that Nine West takes immediate steps to rectify these issues, ensuring that their products are of better quality and that their customer service reflects the care and respect customers deserve.

Why am I paying for something I didn't receive? I had no idea the delivery was coming and the driver just left it outside the door to be stolen instead of returning it to a safe place. Of shame. I wanna refund