I ordered an extremely expensive computer from them in November, and any questions I had have been met with pedantry and argument. My order is no further along 2 weeks in than it was on day one. Considering the precious nature of the order, I'm concerned at the lack of care given toward myself and my order. My concerns went from simply asking for slower shipping to concern over whether or not I'll even receive it at all. I will update this when the situation develops.