I've ordered from them before -- not extensively, but enough to get a feel for it. The rain coat that I ordered was a decent quality item, although a little bigger than expected, & the buttons are coming loose after less than 10-12 wearings. The flat shoes looked lovely, but ran a little small, so shoe stretchers were needed. Today I ordered 2 tops; the catalogue price for one was different from the price on the website, and then initially different on the phone when I called to check it out. Shipping seemed a little steep for 2 lightweight tops. We'll see how the tops wear