augustine t.

I made a booking during a weekend (Sunday Oct 15 2023 to be specific) with this company only to be notified on Monday by my sponsor that a reservation had already been made for me. I reached out to this company in about 23hrs prior to pickup time, meaning I missed the cancellation by few minutes. That is I reached out to them in about 23hours, contrary to the 24hours policy and they were in no situation willing to make any changes. I even proposed that rather than a full day pickup, an amendment of same day drop off, from 3PM to 5PM be made, yet they were unwilling. An agent by name Mahmoud rather found an even more expensive option, way over my initial booking and categorically told me they cannot do anything about it. As a student on a tight budget, this was very disappointing. I WILL NEVER USE THIS COMPANY, nor recommend it to anyone. International students, or anyone should find alternative means. This company will not help.