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I have provided every receipt they have asked for regarding hospital care after a car accident, but they won't pay because the hospital isn't giving them the "right code"...not that they are not giving them any codes, they are, just not the format USAA likes. The hospital doesn't have those codes. USAA said they would call the hospital and request them, but they never did. Never called me back. It's been a year of stalling. Online reps name is/was Lori...no help.
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USAA Banking allowed a total stranger to call them and say they were the owner of our account....
