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This company is a scam. Book directly with an airline instead.
For months, I have been trying to get a refund from this company after the airline cancelled a flight, and for months they have been claiming the airline has not issued the refund. Yet, people I knew who booked the same flight through different means we're able to get their refund within a week. I even bought a package ensuring I would get assistance if my flight was cancelled to get a refund. They have dismissed my constant request of proof of correspondence with the airline, and tried to push a voucher for 30% off of booking with them as a refund after waiting months for a full refund? Why would I want to spend more money at this company when they cannot issue a simple refund?
What is the point of responsive customer service if the customer is just going to be actively dismissed?
Avoid this company for your sanity's sake.
Tip for consumers:
Do not book with them. I had few choices at the time, but definitely book elsewhere if you can.
Products used:
I booked a flight.
Audrey G.'s review of Sky-tours earned 2 Very Helpful votes
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Dear Customer,
Thank you for writing us.
Please refer to our terms an conditions for more details,
CREDIT VOUCHERS RESTRICTIONS (COVID 19)
As travel stopped worldwide in April 2020 and crippled the travel trade with meanwhile 30% of all airlines and business partners out of business many clients would not receive any refund. Skytours decided however to pay back everybody even if we will never receive any money anymore from former partners. We want to keep you harmless. But for being able to do so, without risking our own existence we have to link the refund with a new purchase. Depending on the total voucher value it can be used to cover up to 30%, 50% or 100% of the new booking. You may buy any service from us, flights on any airlines, car rental, and hotel rooms not only for you but you may use this voucher value also for your family and friends as well until the voucher is 0 (zero).
In case you need any further assistance, please write us at https://support.sky-tours.com
Regards
Exclusive Care Team