Audrey W.

I made an online reservation through Guest Reservations for a one night stay at a hotel. When the confirmation came back, it was for the wrong dates and for 2 nights instead of one. In addition, there was an extra $200 added on to the bill. I immediately called Guest Reservations. It was a 20 to 30 minute phone call of them telling me they can't change / correct the error and can't refund the money. I said I would dispute the charge. I was put on a lengthy hold. They came back and said they could refund part of the money. When I continued to request complete reimbursement, I was put on another lengthy hold and then told that if the hotel agreed to reverse charges I could get a refund. I immediately called the hotel who told me that they had already been contacted by Guest Reservations, and had just sent an email to GR saying that they would refund any money from that transaction. However, 10 days later, I only ended up getting a partial refund from GR with the balance of about $300 being kept by GR. I attempted to contact GR. My email bounced back and there was no live person option on their automated telephone menu. I have now taken the matter up through my bank and will dispute the charge.
Never ever use Guest Reservations. They are counting on people not to dispute fraudelent charges and hidden fees.

UPDATE They did get back to me after this review.
I noticed recurring charges from Greater Good on my credit card. I have contacted the company several times via their email requesting explanation of what the money's going for and requesting donation receipts. I have yet to receive a meaningful reply. Just auto responses without information.