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They won't refund the $159.99, even though I contacted them right after booking because the shipper isn't available to pick up for the time I need. Even when the cancellation policy says they will refund if that's the case. But now I'm fighting tooth and nail to try to Get a refund. I have never in my life dealt with a company who don't even follow their own policies!
* CitizenShipper attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Aukatiki J.'s review of CitizenShipper earned 3 Very Helpful votes
“SCAMMERS IS WHAT THEY ARE, THE POSITIVE REVIEWS PROBABLY COME FROM THE DRIVERS AND COMPANY EMPLOYEES”
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Dear Aukatiki, thank you for sharing your feedback. I’m so sorry to hear you had a frustrating experience, and I appreciate you bringing this issue to our attention.
We always strive to facilitate a positive and memorable transport, and unfortunately, we fell short this time. Again, I apologize that your experience with CitizenShipper didn’t meet your expectations. We take all feedback very seriously, and we’re committed to constantly improving our support and services for our customers.
Unfortunately, I was not able to find a request from you, but if you reach out to our support team we will be sure to get this refund processed.
To expedite your refund please email support@citizenshipper.com
I will keep an eye out for your request and make sure to address it ASAP.