Aurelia W.

I was in Millcreek Mall in Erie PA yesterday, February 17 at 1:14 p.m. I was with my 2 sisters. First of all the line had about 10-15 people; there was one individual working both the Cinnabon and Auntie Anne counters. We wanted pretzel dogs and cinnamon rolls. They were out of pretzel dogs and was making them. There was a 15 minute wait to get them, which is very unreasonable. When it was our turn, we ordered 3 cinnamon rolls. I asked if they were made today and was told yes. Upon looking at the rolls, we noticed that there was not a lot of icing. We asked for additional icing and was charged.$99. My question is, 1) why was there only 1 individual working both counters? 2) why were there no food to order; 3) why were the cinnamon rolls hard and did not have a lot of icing. We were hungry and we were traveling home to Cleveland. We threw those cinnamon rolls away. They were hard and did not have icing. Very poor customer service and not a lot of people working the counters. These are some of the things that you should work on if you want to continue to have customers enjoy your product. I was very unhappy. I was so upset I did not even take a picture. Next time I will if I decide to patronize your company again!