Thumbnail of user aussiej

Aussie J.

Contributor Level

Total Points
80

1 Review by Aussie

  • Lush Cosmetics

7/12/21

Bought a gift to "propose" to my bridesmaid as I live in Australia and she lives in the USA. Ordered with a gift message and to not include the price. It arrived to her with no gift message and with the receipt! She had no idea who it was from and our special moment was ruined. Customer service was unable to help or offer any apologies as it was "how I ordered it" instead of apologising for a glitch in THEIR system. As a user of their products for over 10 years. Will never order from LUSH online again. Absolutely horrified.

Service
Value
Shipping
Returns
Quality

Aussie hasn’t received any votes.

Aussie hasn’t received any thanks yous.

Aussie doesn’t have any fans yet.

Aussie isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user na205
10/14/23

Cheapest quality out there. It's all branding. We ran lab tests on a bunch of difference...

Thumbnail of user siennas30
10/11/23

Disgusting company! Super low quality products. Never shop there! They support mass murder of...