Ordered an awning with room. 12v plug for the awning LED was broken upon arrival. Replied to order email, which is an option to contact the company. Followed up twice, no response. Tried calling, was on hold for over 15 min twice and never spoke to anyone. Used customer contact form on their website and never received a response. There is no customer service with this company. There are plenty of other similar websites and I recommend using any other.