Austin L.’s Reviews of Magick Planet & more

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Magick Planet

Magic

“Not good. Don't do it!”

2/7/23

Verified purchase

I only recently tried purchasing from Magick.com. I had a couple of good experiences initially but then... with a couple of subsequent orders (specifically MP******* and MP*******) things took a turn for the worst.
In summary: I was sent e-mail messages that the orders had shipped, but were held up "somewhere" in the shipping process/system. Several calls to customer service (same person each time) resulted in the "familiar song and dance" that included how they would try to fix the problem as soon as possible by sending the order again. The explanation also included a comment related to how difficult it can be to get people to their job (in reference to their shipping department).
NOTHING HAPPENED. So, after another week I cancelled the orders and will not consider purchasing from Magick.com again at any cost.
From my perspective, no one is doing their job there and I would hope this behavior would matter to Magick.com's management/owner (unless of course the owner is the same person I spoke to in customer service).

Tip for consumers:
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Products used:
Fortune Telling Cards

Service

Shipping

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Rachel M. – Magick Planet Rep Over a year old

This customer placed 5 orders with us, out of the 5 one order was lost and we were working on sending a replacement. Customer called and became extremely rude with a phone representative and demanded we cancel his order. Per his request, we canceled his order. In addition, we canceled his remaining order that he had placed a couple days prior that was already prepared to ship because we can not have customers verbally abusing our employee's.