Avis B.

I decided to Xmas shop on Bebe's website. I purchased a total of $221 in items on November 18th. They were delivered on November 23/24 time frame. Since they were Xmas gifts, the individual did not have the opportunity to receive them until Xmas. Given all the airline delays@ that time, they received them two days after Xmas.

The items did not fit. I attempted to return them via their website. It would not allow me to. I looked up BeBe's corporate office address & sent the items there only for them not to be accepted. I found another address & sent the items there with a signature required upon delivery on both attempts.

The items were accepted. I received confirmation of delivery from the USPS. Time went on, and I never received a refund. A filed a complaint with the Attorney General of California - where BeBe corporate office is located. The Atty. General acknowledged receipt of my correspondence and contacted BeBe. They did not respond.

After still not receiving no refund, I contacted my credit card company and filed a dispute. The cc company contacted BeBe, which BeBe did not respond right away. Their response was that I did not cancel the order and I received the items. The submitted proof of delivery to me. This was not the issue. I submitted proof of me sending the items back and proof of delivery with a signature. They never responded to the cc company.

On April 11th, I received notification that the conditional credit f $221 issued by the cc company on 2/16 is now permanent. DO NOT PURCHASE ANYTHING FROM BEBE. They are not a consumer friendly company.