Contrary to the popular belief that this company is amazing; I beg to differ. I contacted them 8 days ago. I received no call back within the time I was given and contacted them. Monday, they finally sent my information to my attorney who PROMPTLY completed it. It was verified that they had all information that they requested and a bit more through my attorney. The called me on Tuesday and told me that they did not have the information the requested, then they found it, and then... oh yes... and THEN they care to inform me that they are missing the one page that tells my injuries. I know it was received because my attorney emails me copies of everything they have faxed. It was the 1st page under the title page of the fax... So far... all they are saying is that they may keep my case open for 30 days pending the proper information. I highly doubt that this company will be doing anything for me, so I am already checking with other companies. Ridiculous is what it is... Good Luck and I hope that you don't end up with the same run around.