Banter C.

Wow, I wish I'd read reviews- if it seems too good to be true there's a reason. THE WORST POSSIBLE customer service.

SUMMARY: they have my money, 3 weeks haven't sent me my charger, drop the line whenever they want, won't escalate to a supervisor, and aren't responding via the chat support either- at all at this point!

It's been weeks without my charger, and when I contact them they tried to say I owe them more than agreed for shipping (due to their mistake re: location, despite us confirming and me paying shipping already).

THEN they had the worst customer service- once hanging up on me, the other ignoring me after picking up- "dude, I know you're there...". All on top of close to 2hrs total hold time!
THEN I asked for a supervisor twice, never heard from them (actually the line was mute when I picked up- basically what their customer service agent did when he didn't want to answer any more).
So I messaged them numerous times via the text support, and they totally 1) ignore the significant points I'm raising, and 2) have now avoided responding.
So they have my money, didn't get me my charger when I've needed it, drop the line whenever they want, won't escalate to a supervisor, and aren't responding at all at this point. How is this remotely fair!?!?

There's no excuse for this, no matter what they write in the response to this my review won't change. I can't stand insincere, smarmy businesses.