barbara b.

A refund will not be given in other circumstances which include, but are not limited to: accommodation that is not according to taste; accommodation that is not in line with religious ideology (including living with people from another sex); accommodation that is not clean, accommodation that turns out to be in a less safe neighbourhood; accommodation that has noise complaints; accommodation is not suitable to the tenant because of medical reasons; accommodation has a minor malfunction that could not have been known in advance; the tenant is hindered in coming to the accommodation because of a change of plans, travel delays, illness or having made a double booking; the tenant fails to report the issue within the first 48 hours after the move-in date registered on the platform.

5. Housing Anywhere does NOT examine the legality, accuracy or completeness of offers published on the platform.

9. Each user must independently verify the identity of his/her respective contract partner (the tenant in case of the provider or the provider in case of the tenant).

So, why do they write "verified user", if you have to verify identity for yourself? And there is a long list of exceptions, which include almost everything that might go wrong with the room.
In the end, do ask yourself what service you are actually paying for... close to zero, none, nothing. And they do read your messages, in spite of all privacy rules!