This outfit should not be allowed to be in business. My experience is like that of so many others who have reported on this site and elsewhere. A hotel reservation cancelled weeks in advance and despite a "We do not charge a change or cancel fee" no refund has come through to my bank and I can see it never will. I have managed to get through to their call centre somewhere in the world. All I'm told is the refund was processed and I should check with my bank or credit card- which I have done.
Hotels should not accept bookings through HotelsOne